Monahans, one of the South West’s leading accountancy and business advisory firms, has promoted Clare Bowen to Partner (as of 1st May).
The promotion encapsulates Monahans’ vision to be recognised in the marketplace for delivering exceptional client service and creating an environment where colleagues can thrive.
Clare has demonstrated outstanding levels of operational excellence since joining the practice as a Client Portfolio Manager in 2016, progressing to Director in 2020. Since then, she has implemented and led a series of innovative initiatives that have driven significant positive change across the firm.
Identifying digital technology as a major growth area, Clare took early responsibility for Monahans’s Business Services team. She has continually striven to improve the level and breadth of client service, leading a Digital Solutions offering that ensures the firm is at the cutting edge of market technology. 95% of Clare’s clients are now using digital technologies, resulting in up-to-date transfer of information and better efficiencies.
Meanwhile, her focus on delivering exceptional client service has included introducing a lead tracking system and a feedback mechanism to understand areas for improvement, resulting in a 50% increase in client compliments. Clare has also developed a new onboarding system to improve the end-to-end client experience and lifecycle.
In her new role, Clare will lead Monahans’s business development strategy, continue to improve its client experience journey, and develop talent within the business.
Clare said, “As I continue to develop my own leadership style, stretch myself with new experiences and challenge my own thinking, I recognise the impact I can have on those around me, and how I can champion their development and progress through mentoring and coaching.
“I’ve learned so much about myself during the last 18 months, so it’s really exciting to have achieved the goal of becoming Partner, which has always been my ambition. Whilst also daunting of course – as a Partner I’m aware of my responsibility to maintain the standards of excellence for which Monahans is renowned, in the way I look after my team and clients, and I hope that I can support others along the way.”
Simon Tombs, Managing Partner at Monahans, added, “Clare brings an energy and enthusiasm to everything she does and is highly passionate about our business, the industry, her clients and colleagues.
“Not only has Clare continued to lead projects which have considerably enhanced firm-wide efficiencies, by embracing technologies and improving our ways of internally working, but she has also gained a reputation across the practice as the ‘go-to’ person for mentoring and support.
“She has always been very generous with her time and has become a role model to empower others to achieve their ambitions. All whilst championing the client by supporting them to streamline business operations, improve efficiencies and provide better quality information from which to make stronger business decisions.”
Pictured above: Clare Bowen, Partner at Monahans