In December 2021, the major retail banking institutions, consumer groups, the Post Office and LINK announced a new approach to keep cash and banking services accessible on the high street. Cash Access UK was formed by ten banking institutions who have joined forces to deliver these new shared services, including shared Banking Hubs and Enhanced Post Offices.
An online focus group is being held for small business owners from 6pm to 7pm on Tuesday 29th August by CACI, on behalf of Cash Access UK.
The focus group will help inform the type of services that Cash Access UK develops to ensure that small and medium businesses that need cash can continue to withdraw and deposit it in their local communities.
You will ideally have used a service at one of Cash Access’ Enhanced Post Offices (EPOs) or Hubs. Topics for discussion will include the impact of Enhanced Post Offices and Hubs on businesses, service awareness and communication, what good customer service looks like and ease of use and satisfaction.
If you are available for the focus group and would like to have your say, email Louise McWhirter: firstname.lastname@example.org.