Thamesdown extends customer service offering

By Anita Jaynes on 26 September, 2016

Thamesdown Transport has extended its customer services operating hours thanks to the appointment of Jerry Clark as Customer Services Advisor.

Customer services is now in operation Monday to Friday between 8.30am and 8pm.  Customers can call between these times to enquire about routes and services, as well as report or trace lost property.

Jerry joins Thamesdown from a former role in customer services at Nationwide, and provides the late afternoon and evening support.  Working from the Thamesdown Control Room in The Parade in the town centre means he’s at the heart of the action.

Jerry said: “It’s very rewarding to be able to help someone, whether that’s reuniting someone with a piece of lost property or working out the best route for someone to take to get to where they want to go.  Being available into the evenings and from the Control Room means I can often radio straight to the drivers to find out what’s happening on the road so I can keep passengers informed with the latest information.”

As a regular bus user, Jerry was a step ahead in learning the routes and different services so he can help, and with an interest in different forms of public transport, it was the ideal role for him.

Jerry continued: “I’ve lived in Swindon since the 80s and use the buses all the time so I know the network fairly well.  I enjoy talking to our customers and being able to help them.  As well as keeping people informed about delays and traffic jams I’ve also been able to help our local bus enthusiasts spot certain vehicles and reunited one man with his lost laptop almost immediately.”

Peter Oliver, Commercial Director at Thamesdown, said: “Extending our customer services offering to cover the evening peak travelling times was something we’ve wanted to do for some time and Jerry is the perfect person to do this.

“Our customer satisfaction scores have been consistently high for a number of years and we hope that the extended hours will contribute to continuing with this success.”

Thamesdown Transport will be conducting customer surveys on selected buses this month to gauge customer satisfaction levels for 2016.  Alternatively, any customer comments can be emailed to customerservices@thamesdown-transport.co.uk.

For more information on Thamesdown’s routes and services, visit www.thamesdownbus.com

Pictured above: Jerry Clark, Customer Services Advisor, Thamesdown Transport