Swindon-based estate agency Richard James Group has returned from the ESTAS with an impressive haul of awards.
The industry-leading award scheme took place at the Grosvenor House Hotel in London in May and was presided over by TV’s Phil Spencer.
The ESTAS are based on the results of a customer service survey completed by tens of thousands of sellers, buyers, landlords and tenants.
Richard James Group was awarded the Letting Agency Best in County title as voted for by landlords and another Best in County title as voted for by tenants.
In addition, the agency took home the Silver Award for Best Letting Agent in the Southern region (voted for by tenants) and the Bronze Award for Best Letting Agent in the Southern region (voted for by Landlords).
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said, “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Simon Brown Founder of the ESTAS said, “At the ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”
Sue Gidney, Lettings Managing Director for the Richard James Group, said, “We are absolutely delighted to be recognised at this year’s ESTAS. We work hard to make sure that our focus on really getting to know our clients as individuals is what makes us stand out. Everything we do is about people.
“Whether that’s our clients who are selling their home, individuals seeking a property to invest in, or people looking for a new place to call home. These awards mean so much to us as we know it’s our clients who have judged our performance, and love what we do.”
For more information on Richard James Estate Agents, visit the company’s website.
Pictured: The Richard James Group lettings team with Phil Spencer.