IT company joins Small Biz 100 following busy summer

By Ben Carey on 7 September, 2020

Westbury-based Priority IT has helped businesses to continue operating throughout the coronavirus pandemic by loaning equipment and providing extra support.

Whilst lockdown and beyond have presented considerable challenges for most businesses, IT problems have provided additional headaches for many at a time when we have been increasingly reliant upon technology.

Priority IT has gone above and beyond for several of its clients during this difficult time, including three larger firms which suffered considerable server and hardware failures.

Kieran Thomas, Managing Director, explained, “One of our clients called on a Saturday afternoon as they had suddenly lost all access to their server meaning they couldn’t get into any of their systems.

“To look at the issue we accessed their systems remotely. Doing it this way meant we didn’t have to go to their building and could carry out a full diagnosis from the office. Unfortunately, their server had suffered hardware failure and required a full system restore.

“We identified a spare server from our offices that was suitable and offered it on loan to the company so they could get back to business as quickly as possible. We went to see them the next day with the fully restored server, and less than 24 hours later the company was back up and running.”

Another company rescued by Priority IT was Robert Kime Ltd, an antiques and interior design company in Marlborough.

Manager, Alex Simmonds, said, “Priority IT have been a tremendous support during the lockdown period. We had some serious IT issues which were impacting our ability to work at the office as well as from home. Priority IT recognised the importance of the job and made it a priority. They were able to help us quickly whilst also following all government guidance with social distancing. This allowed us to get back to work quickly and efficiently.” 

Following a busy summer, Priority IT is now looking forward to being showcased as part of this year’s Small Biz 100 campaign.

Recognising some of the UK’s most inspiring companies, Small Biz 100 showcases 100 businesses on the 100 days leading up to Small Business Saturday (5th December 2020).

The campaign aims to support and celebrate a vibrant range of small, community driven businesses across the UK via its social media channels.

Priority IT will be placed in the spotlight on Wednesday 30th September, coinciding with the re-launch of its Laptop For Home Schoolers initiative; a campaign that proved a huge success during lockdown

Kieran Thomas said, “I’m really chuffed we’ve been picked for this year’s cohort. I’m extremely proud of the team and all they do. We’re much more than just another IT company, we have a strong sense of community and that’s evidenced in everything we do and the way we operate.”

Michelle Ovens MBE, Director of Small Business Saturday UK, added, “Congratulations to Priority IT for joining the Small Biz 100! This campaign highlights the amazing, positive impact small firms have on communities across the UK.

“Given the phenomenally tough time small businesses have had, and the special role they played supporting communities in lockdown, it’s vital we continue to support them as this crisis continues. This year’s Small Business Saturday is going to be the most important one yet and were determined it will also be the best.”

To find out more about the service Priority IT can provide, visit the company’s website.