Positive tales of 2020 – TrackerRMS sees sales boom during lockdown

By Nick Batten on 27 December, 2020

As the end of a challenging year approaches, The Business Exchange has been looking at some of the more positive stories to come out of 2020. Software company TrackerRMS has found a silver lining amid the gloom of Covid after recording its best-ever year of sales…

After a quiet start to the year, TrackerRMS, a Westbury-based company that designs software for the recruitment sector, found that inquiries were coming in thick and fast as customers took advantage of the slow late spring and summer to revisit their technology. 

Co-founder Andy Jones, explained, “We’ve had a pretty busy summer primarily because, with Covid and lockdown, businesses have got quieter and have had time to focus on implementing systems and processes. Clients have used the downtime to prepare for the comeback. 

“April and May was a complete whitewash, I think it was for most people but come June, everybody realised it wasn’t going to be permanent and if they were going to come back competitive they needed to sort stuff out. July, August and September were really busy and we’ve probably had the best year we’ve ever had.” 

Andy launched the company twelve years ago with partner David Alonso and set up originally in Marlborough. David moved to San Diego in 2013 and set up an office there while Andy moved to Heywood, near Westbury, three years ago. “We needed a bigger office so that we could expand, and we needed some meeting space,” said Andy. “We really wanted a better working environment with more room.”

The TrackerRMS software is aimed primarily at recruitment agencies and has been successful on both sides of the Atlantic.

Andy continued, “If you are looking to manage the relationships that you have with all your clients and all of your candidates and automatically match candidates to jobs or search job boards for people that can do jobs and then try to fill those jobs essentially, we manage all of that through software.” 

His team of six at Heywood House have remained in the office as much as possible through the lockdown, except when it was mandatory to work from home.

Andy said, “The guys at Heywood have been really good because they’ve put up signs and tape on the floor and there are hand sanitisers everywhere, so we feel secure. Being in the middle of nowhere we feel like we are in a really safe haven. 

“We spend pretty much all of our day three feet from the screen, so we aren’t moving around a lot. We have big desks, and everyone is spaced well apart. We have a one-way system and people sanitise their hands as they come into the office but other than that it is pretty straightforward.” 

Andy – a firm believer in the benefits of working as a team – said, “It wasn’t as productive working from home. I’m a big believer in the cauldron effect and if you don’t have people all mixing in the same pot you stem creativity and productivity and that was the key reason for trying to get back as quickly as we could.”

Despite the restrictions, the wide-open spaces at Heywood have even allowed the company to welcome customers in for video conference meetings with David and the US team in San Diego, Cincinnati, Arizona and Florida.

“We’ve had some local clients coming in here every one or two weeks,” added Andy. “Our meeting room is big enough for social distancing and being such a nice place, a lot of our clients like to come down again and again. They love being here and typically they will come down mid-morning, spend a couple of hours with us and then head off to the café for a bit of lunch before heading home so for them it is perfect.” 

To find out more about the company go to tracker-rms.com. For more details about office space at Heywood House go to heywoodhouse.com. 

Pictured above: TrackerRMS Co-Founder Andy Jones