With the growing influence of online reviews on booking decisions, it has never been more important for hoteliers to ensure that guests check out happy. Revinate have announced a new solution called On-Site Surveys – the easiest way to gather critical, real-time feedback from your guests while they are on property.
With Revinate’s iPad solution deployed in key locations throughout the hotel, guests and day visitors can quickly and easily report on their experience, satisfaction and likelihood to recommend the hotel. With integrated real-time alerts, Revinate’s solution instantly notifies staff of opportunities for service improvement and recovery, which results in delighted guests who are likely to become promoters. On-Site Surveys also tracks NPS (Net Promoter Score), which allows brands and properties to benchmark guest satisfaction over time.
“Successful hoteliers have an insatiable desire to monitor guest satisfaction,” says Jay Ashton, Revinate’s CEO. “In today’s age of online reviews, unless negative guest experiences are addressed prior to check-out, future bookings can be negatively impacted. Capturing on-property feedback in real time opens up powerful new ways to impact service quality and gather insights about guests that have not previously been possible.”
With On-Site Surveys, the Revinate platform now includes a full suite of feedback solutions across the entire guest lifecycle, offering hoteliers an intuitive, unified and actionable system designed to increase guest satisfaction and ultimately deliver higher revenue.
Revinate On-Site Surveys is a turnkey solution and comes complete with both software and hardware, including an iPad and a secure stand. Set-up is quick and easy, even for non-technical staff, and the support team is always available.
To see Revinate On-Site Surveys in action at The Florida Hotel and Conference Center, please click here.