Local business answers the call of your holiday needs

By Anita Jaynes on 28 April, 2021

The pandemic, lockdowns, and the resulting remote working has led to a surge in clients and a recruitment drive for one Brinkworth-based firm.

The Virtual Business Centre has been providing remote business services for 22 years. Run by Wiltshire-businesswoman Claire Brewerton, the centre has grown over the past year as more companies seek to outsource their telephone answering, telemarketing, and other related admin tasks.

Now, with the prospect of life returning to a semblance of normality and the prospect of holidays on the horizon, The Virtual Business Centre is getting ready to support businesses as they take their annual holidays.

The Virtual Business Centre co-founder Claire Brewerton said, “Business owners have always found it difficult to take time off when they run their own business – however its health benefits are well documented. 

“This year more than ever, taking a complete break is very important – as is a change of scenery even if it’s a ‘UK’ staycation this year. For many years we have provided holiday cover for business owners who want support for a week or so, here and there, to allow them to truly take time off.

Holiday season will look different for many business owners this year. And whether you plan to head away for a week or two, or just need a break from being constantly in the home office, you want to know that, while you are away, your customers are engaged, your email inbox is managed, and your telephone calls are being answered by a confident and capable human. 

Claire shares her top five tips for taking time off: 

  1. Set boundaries and stick to them – which person can contact you when you are away and in what limited circumstances.
  2. Let important clients know you are away – let them know that you are taking time off and who to speak to in your absence.
  3. Delegate work – give tasks to team members to take some of the load from you so you don’t come back to masses of work and trust them to do it.
  4. Prepare your team – if your team are used to you being at the helm, prepare them for managing while you are away.
  5. Appoint a second in command – ensure there is someone to take your place and who is the main point of contact. 

Claire has run The Virtual Business Centre with her husband and co-founder Marc since 1999. Her team provides professional business services including telephone answering, intelligent telemarketing, an outsourced customer service department, live chat, marketing via text service and email inbox marketing. Earlier this year, the company handled its three millionth message.

Visit The Virtual Business Centre online at: www.virtualbusinesscentre.com

Pictured above: Claire Brewerton of The Virtual Business Centre.