Excalibur, the communications and IT provider for business, has achieved an impressive Net Promoter Score (NPS) of 76.5*, which positions it significantly above major networks such as EE (-7) and O2 (9) -, as well as recording a higher score than Apple (66).
A recognised industry standard in which customers rate from one-to-ten how likely they are to recommend a business, NPS is based on customers being divided into Promoters, Passives, and Detractors categories.
Excalibur’s managing director Andy Tow, said: “At a time when we have more new customers than ever switching over to our fixed-line services, this Net Promoter Score demonstrates our relentless drive to improve service. Companies are facing some steep fixed-line price increases at the moment, but they still have time to opt out of uncompetitive contracts and also enjoy a much improved level of customer care”.
This latest acknowledgement for Excalibur follows its 4.8/5.0 average score rating for its customer service, which is based on the skill, speed and effectiveness it delivers to bring about a solution to a customer’s question.
Andy added: “It is tough to get a high NPS, but we constantly monitor our performance and will resist price increases as long as we can. Being a Net Promoter leader is always a very good indication of sustainable growth”.
*Based on February to May 2015 – mobiles/IT combined’.
Pictured above: Andy Tow, managing director of Excalibur