Latest score puts Excalibur in highly recommended position

By Anita Jaynes on 15 July, 2015

Excalibur, the communications and IT provider for business, has achieved an impressive Net Promoter Score (NPS) of 76.5*, which positions it significantly above major networks such as EE (-7) and O2 (9) -, as well as recording a higher score than Apple (66).

A recognised industry standard in which customers rate from one-to-ten how likely they are to recommend a business, NPS is based on customers being divided into Promoters, Passives, and Detractors categories.

Excalibur’s managing director Andy Tow, said:  “At a time when we have more new customers than ever switching over to our fixed-line services, this Net Promoter Score demonstrates our relentless drive to improve service.  Companies are facing some steep fixed-line price increases at the moment, but they still have time to opt out of uncompetitive contracts and also enjoy a much improved level of customer care”.

This latest acknowledgement for Excalibur follows its 4.8/5.0 average score rating for its customer service, which is based on the skill, speed and effectiveness it delivers to bring about a solution to a customer’s question.

Andy added:  “It is tough to get a high NPS, but we constantly monitor our performance and will resist price increases as long as we can.  Being a Net Promoter leader is always a very good indication of sustainable growth”.

*Based on February to May 2015 – mobiles/IT combined’.

Pictured above: Andy Tow, managing director of Excalibur