IT boss rewards staff for industry leading performance

By Anita Jaynes on March 03, 2019

The managing director of Bradford on Avon-based IT and cloud provider Systemagic, James Eades, is celebrating the performance of his tech team after response and resolution times have consistently hit industry leading levels for over 12 months. 

James said,“My team have worked extremely hard over the past year and have produced some amazing results. Across over 15,000 support requests they’ve delivered an average response of 11 minutes and an average resolution time of just 26 minutes – including “priority 1” requests which are often far more complex and time consuming to fix. Coupled with consistently great customer satisfaction feedback and 99.9% client retention I couldn’t be prouder of them.”

As a reward James is taking the entire team to Center Parcs in July where activities will include paintballing and aerial tree trekking. The weekend will be a double celebration as Systemagic also celebrates 20 years in business this year and has seen yet another year of strong growth.  

Priding themselves on their people-focused approach, all of the services Systemagic provide are offered on rolling 30-day contract terms to demonstrate a commitment to consistent customer service, so these results are key to continuing with company’s growth. With 20 years’ experience in the industry Systemagic provides IT support, cloud computing and connectivity solutions to customers in Bath, Somerset, Wiltshire and beyond including Norland College, Whatley Manor, Halsall Construction and Bath Cats & Dogs Home.