IPL’s Business Services Director Lyn Penfold: In Profile

By Anita Jaynes on 10 June, 2014

TBE interviewed Lyn Penfold, an eclectic, vibrant, intelligent and cultured person with a clear passion for business and delivering above and beyond a client’s expectations.

Lyn has worked for IPL based in Bath for the last year and has ambitious plans for the company’s growth in the coming years. IPL works across the UK on various projects with many staff members living and working in and around Wiltshire.

Lyn is proud to call Malmesbury her home and was elected as a Town Councillor in 2013 to help manage change and move the oldest town in England into the 21st century in a sympathetic manner whilst not forgetting its roots.

Lyn’s background

Lyn joined IPL from Capita’s offices in Chippenham (previously SunGard) in 2013. During her 3 years at SunGard she built a strong relationship with IPL and saw it as the perfect next step for her career.

Lyn’s career background is fascinating and inspiring. She has a degree in physics and chemistry, research experience in particle physics and quantum metrology and is a qualified solicitor.

Lyn has worked for some of the largest blue-chip companies including software company AIG, law firms Baker & McKenzie and Withers, BT and Vodafone Global Enterprise.

What is your role at IPL?

I joined IPL as Commercial and Business Assurance Director. I now also head up HR, Facilities and the Admin team, so my new title is Business Services Director.

What do you like most about your job?

I love the diversity and challenge of the role. It allows me to use my analytical and commercial skills in equal measure and there is room for creativity. I’m also proud to work with a team that are committed to creating excellence.

We have recently worked on some high profile projects such as the award-winning online bank, mobile banking apps and mortgage intermediary apps for Nationwide. And we also won an award for the results day service we built for UCAS- a project we couldn’t get wrong!

It’s great to work for a company with such drive for success.

What makes IPL unique?

We have a long, stable history of delivering secure, high-end, safety critical systems – and we’re not just a run-of-the-mill software developer. We have some impressive clients too, such as, Nationwide, UCAS, Environment Agency the Highways Agency, Rail Settlement Plan and EE.

We offer a blend of skills that means we’re comfortable in both business and technical environments, and we focus on quality, complexity and security. Clients can trust us with our ISO certifications ISO 9001, ISO 27001 and ISO 14001.

I also like the fact that IPL is large enough to trust, but not faceless as customers get to know our staff.

IPL’s core values are at the heart of everything we do: integrity, honesty, trust, partnership, passion and commitment. A lot of companies would say these values are at the core of their business, but at IPL it’s vital that we consistently show that we adhere to them, as we work on such high security projects working with organisations such as the MOD. Our clients often highlight these characteristics as to why they work with us too, so our dedication to this must show.

I also love the fact IPL champions women in the IT industry. We have several women in the company in top level positions which is unusual. Our CFO and our Sales and Marketing Director are women, and there are several women in the extended management team.

What are IPL’s growth plans?

Our plan is to grow revenue over the next five years and increase staff numbers from the current 300. We are looking to do this organically and by building on our strengths in mobile applications and single view systems.

Currently we’re on a recruitment drive for a range of roles including developers, business analysts, consultants and graduates. We have just launched a unique apprenticeship scheme called Bright and our new Business Analysis Academy launches this summer.

Another avenue we’re looking to grow is our consultancy, delivery and services work, which we’ve been offering for
35 years.

Can you tell us about Bright?

Bright is a rural apprenticeship scheme. A 3 year programme for school leavers from rural backgrounds with a keen interest in IT and want to kick-start a career in this thriving industry, while working towards their NVQ.

Bright apprentices will join IPL’s internal IT department, where they will be the first line of IT support for IPL staff. At the end of the programme they will join the graduates for further career development.

It’s a fantastic way for bright young people to apply their knowledge and enthusiasm for IT in a dynamic and growing company. We provide a great learning environment and support our apprentices as they work towards their recognised qualifications.

To find out more about the scheme you can visit: www.ipl.com/careers

What do you enjoy doing out of the office?

I love to cook for friends. I’m a keen cook and enjoy non-fussy food with real flavours and lots of vegetables. At the moment I’m exploring Levant cooking, but Indian and Szechuan dishes are home staples.

Living in Wiltshire is great for a cook with the county’s passion for independent local produce. I regularly shop at The Wild Food Company in Malmesbury, who offer an incredibly diverse range of organic produce and ethnic ingredients you might not be able to get at the supermarket.

If there was one character in history you would like to meet, who would it be?

American theoretical physicist Richard Feynman. I’m inspired by the way he was so inventive, irreverent and made physics accessible to non-physicists.

I appreciate his confidence to ask simple questions and the fact that he wouldn’t take no for an answer.