Swindon-based estate and lettings agent Home Finders has been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS.
The ESTAS, sponsored by Coadjute, honour the best agents, conveyancers and mortgage advisors in the UK and is the biggest award scheme in the UK residential property industry. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients.
ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings.
For the first time ESTAS has introduced a ‘Standard of Excellence’ which all firms must attain to make the shortlist.
Six hundred agents, conveyancers and mortgage brokers have been shortlisted nationally, making Home Finders one of the top property firms in the UK. The regional and national winners will be announced at the 19th annual ESTAS ceremony to be held in London on 14th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Phil said, “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high-quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, Founder of ESTAS, said, “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Sue Gidney, Managing Director of Home Finders, added, “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients in Swindon always have a choice. Hopefully, we can go one step further and win at The ESTAS Awards in October.”