Dorothy House Hospice Care appoints Mintivo to upgrade IT operations

By Nick Batten on 3 July, 2023

Dorothy House Hospice Care has turned to Wiltshire IT services and solutions company Mintivo to transform its digital operations to help create more time and resource for patient care. 

Mintivo has been awarded a three-year contract to provide day-to-day IT support to the hospice’s 450 staff and many of its 900 volunteers, as well as help the 47-year-old charity on its journey to a cloud-based operation so that its staff can work effectively from anywhere. 

The Lacock company has already spent nine months working with the charity to support its technical staff in stabilising its IT system, upgrading internet connectivity at its Winsley base and improving its fundraising capability in its 25 shops. 

But Mintivo Managing Director Chris Gough said the connection with the hospice dates back much further. He said, “Everyone here is aware of the fantastic work Dorothy House does and our staff have been running marathons and holding bake sales to raise money for some time.

“I’ve also been donating time to talk to them about cyber security and offer advice but I’m really excited to be working with them more formally because what we will be doing is moving the charity forward and making sure they get way more value. That’s so important because for a charity like Dorothy House every pound counts.” 

Dorothy House Service Delivery Manager James Miller said staff, who cared for 3,000 patients and families in the last financial year, are already seeing the difference from the IT firm’s involvement.

He explained, “Mintivo swooped in to come and help out at a very difficult time with a lot of change going on internally and just introduced some stability when it comes to support of our IT systems that was very much needed.

“Since then they have made several recommendations on new kit and been a massive help with improving our processes.” 

According to James, better and more reliable connectivity means staff are now spending less time on tasks such as writing up notes or trying to log into the various NHS systems.

“Clinicians using our systems are experiencing fewer dropouts and timeouts,” he continued. “Additionally, non-clinical colleagues are experiencing a much faster and reliable experience on Microsoft Teams, which we use to facilitate remote meetings often including many participants.

“One of the biggest advantages is that we are getting an entire organisation’s worth of expertise and experience. The service desk side of things, where our staff can get day-to-day help, is a large part of the contract but it’s having Mintivo as a technical partner to bring its expertise to project work that is very reassuring. 

Last year, Dorothy House reorganised its community care teams, bringing palliative and end-of-life care closer to people’s homes, meaning that now 90 per cent of Dorothy House patients are supported in a community setting. 

James added, “We view Mintivo as an extension of Dorothy House and that they are our IT department as if they were on-site all the time, not a faceless third-party organisation. They have been excellent to work with and signing the contract with them has opened up the floodgates on all this innovation, which is very exciting.” 

Find out more about Mintivo’s services at:

Pictured: From left, Mintivo Project Coordinator Eloise Owen, Dorothy House Hospice Service Delivery Manager James Miller, Mintivo Commercial Director Alex Jukes and Dorothy House Hospice Head of Digital Claire Newton