10 Minutes with Jeff Tucker, operations manager at Trak Employment Solutions

By Anita Jaynes on 31 May, 2017

As Swindon’s Trak celebrates its tenth year in the town, we met with Jeff to find out more about the firm and its success.

Jeff joined Trak in 2010 as business development manager and over the past six years has been a key ingredient to the company’s growth, recently being promoted to operations director.

Set up in January 2007, by James Richards and Carl McCulloch, Trak Employment has become a market leader in Swindon’s industrial and driving recruitment sectors, achieving a turnover in excess of £1.5 m in their first year alone.

Fast forward to 2017 and Trak’s celebrating not only ten years in business, but exceptional growth, having exceeded a turnover of £5m in 2016. The company has a client base along the M4 corridor, including Reading, where they have plans to open a second office in the coming months.

How did you meet James and Carl?

James and Carl both worked for a national recruiter before setting up Trak and I worked for a local independent agency. We often came up against one another when pitching for clients  and developed a competitive, yet mutual respect.

How has Trak evolved over the last ten years?

The company has had to evolve through continuous legislation updates. Seeing the National Minimum Wage come in to play and now the Government’s intention to build on the National Living Wage.

We’ve had to move and change with the times, as and when updates are implemented. During the recession and in a struggling economy, we are proud to be part of an industry that’s had a significant impact in the recovery of such difficult times.

What’s the biggest change you’ve seen in the industry?

We’ve seen industrial estates in Swindon and the surrounding areas change from being virtually empty, into a town that has almost nowhere left to go in terms of warehousing space. Growth is returning to the town, which can only mean better options for everyone.

How many people work at Trak?

There’s currently a team of eight, including the directors. ‘Growing our own’  is important to us and we’ve always worked with apprenticeship providers in the town. On the job training, is in our opinion, the best way to learn and we back this up with regular Recruitment and Employment Confederation (REC) training.

We’re always on the lookout for the next recruitment superstar, so please get in touch if you think this could be you.

What do you think has been key to your success?

Our honest policy. We work in an industry where there can be a lot of factors that influence a client or candidates’ decision making process. We try and cover all the ‘what ifs’, to avoid disappointment on both sides. We always try to ensure we have a back-up plan to prepare for the unexpected and always tell the client how it is so decisions can be made promptly.

What are Trak’s plans for the next ten years?

Let’s hope they are as successful as the past ten for starters.

Continually working with our client base, we want to always improve and come up with better ways of working. At the moment we’re looking at higher service levels, such as human resources and training.

Our intention is to open further branches along the M4 corridor and in Wiltshire.

We aim to build and offer people more options, helping to change people’s lives, be it through flexible working, or career changing decisions. We aim to be the local ‘go-to’ agency if you are looking for staff, or looking for work.

Visit Trak online: www.traksolutions.co.uk and follow them on Twitter: @TRAKEmployment

Pictured above: Jeff Tucker (right) with some of the TRAK team.