During COVID lockdown we’re reviving our AM to PM feature which delves into the lives and day-to-day diaries of members of our local business community. It’s great to be nosy and find out how others are coping, structuring their days and getting through these tricky times.
In this post we put the spotlight on Kieran Thomas.
Kieran is the Managing Director of Westbury-based Priority IT. The company provides a managed IT support service to a wide range of industries and business sizes. Priority IT is partnered with Microsoft and is certified with Ubiquity in wireless solutions. This year the company will celebrate its tenth anniversary.
6.45am – 8.00am – Up, showered and straight out to walk the dog, no matter the weather! It’s a great way to stretch the legs and focus on the day ahead.
8.30 am – 9.30am – Arrive at the office (usually at our premises on the Hawkeridge Business Park). Currently it’s my home office. Check over the help desk for any issues reported and catch up with the team.
10am – 12.30pm – Handling emails and client calls as well as any project work before breaking for lunch. During COVID-19 a lot of this has been setting up users for home working, assigning and delivering loan equipment or new laptops. In the office I don’t usually stop for lunch, but during lockdown I’ve been taking a break and enjoying sitting down to eat with the family. It’s been really nice!
1.30pm – 5.30pm – Responding to help desk calls, keeping on top of business development and planning for any evening and weekend projects. Due to the COVID-19 restrictions we’ve been working on larger projects out of hours as most of these require us visiting sites. Going out of hours means minimal disruption and minimal staff.
What do you do after work?
Long dog walks! I’m lucky I live right next to woods. It’s the best way to reset after a busy day, no matter the weather.
What do you love most about your job?
Speaking to my clients, listening to issues and putting a solution in place that adds real value through time saving and efficiency.
What’s the worst part of the job?
In a service-based business, you rarely hear when things are perfect. Only when issues occur. When customers take the time out to send us feedback, it’s important we celebrate it as a team.
What executive tool/ gadget could you not live without?
Usually I would say multi displays (monitors for my laptop). It’s amazing for workflow and allows me to work on multiple tasks while monitoring our helpdesk at the same time. At the moment though I couldn’t live without Microsoft Teams. It’s our main channel to intercompany communications. Just watching the channels and feeds from the team show how well they have adjusted to working in isolation while being connected as a team.
What’s next for Priority IT?
October 2020 is Priority IT’s 10th anniversary so we’re looking forward to planning those celebrations. Last autumn we also ran a survey with our customers looking at their needs and what other complimentary services they’d like to see us providing. It was a useful exercise that I look forward to picking up again later in the year.
What’s your business mantra?
‘Big enough to cope, small enough to care’ is one of the slogans we live by. We support sole traders with just one PC, SMEs, and corporates with 100+ computers. We believe we provide what the user needs at a price that is fair and affordable.