Mercedes-Benz of Salisbury named number one for customer service

Putting customers first has resulted in Mercedes-Benz of Salisbury being ranked first by the motor manufacturer when it comes to looking after customers.

Part of the Sandown Group, the Southampton Road Retailer and its sister sites in Basingstoke, Guildford, Hindhead, Poole and Dorchester have been named Mercedes-Benz Customer Service Team of the Year in recognition of the outstanding levels of service provided to customers.

Hosted by TV presenter Dermot O’Leary, the title was revealed at a spectacular awards ceremony in London where Sandown was also honoured as one of the top performing groups throughout the Mercedes-Benz retail network.

In announcing the customer services accolade, Mercedes-Benz judges said that ‘Sandown stood out in a strong field by demonstrating a consistency of approach, ownership and attention to detail to sales and aftersales customers throughout their organisation’.

Gavin McAllister, Sandown’s Managing Director, was delighted that the group had been acknowledged by Mercedes-Benz for its customer care approach and paid tribute to the hard work of colleagues in delivering this to the highest possible standard.

“This special award recognises the shared commitment and dedication of every employee to providing all of our sales and service customers with an exceptional experience,” he explained.

“The win and our ranking amongst the very best performing Mercedes-Benz dealers in the UK have been earned as a result of the significant hard work and passion contributed by each member of the Sandown team. We can all be very proud and motivated by these achievements which we can now build upon to make 2017 another successful year.”

Pictured above from left to right: Managing Director Gavin McAllister (fourth right) and members of Sandown Group’s senior management team collect the Customer Service Team of the Year trophy from former New Zealand rugby captain and Mercedes-Benz Brand Ambassador, Sean Fitzpatrick (fifth right), and Dermot O’Leary (far left)

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